Terms & Conditions for ACE Advisers

Last Updated: 15 September 2025

These Terms & Conditions (“Terms”) govern your use of the website AdvisersACE.com and the services offered by ACE Advisers (“we”, “us”, “our”). By using our website or paying for any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or Services.

 

1. Definitions

    •    Client / You: the person engaging our services or using our website.

    •    Services: all consulting, advising, document review, interview preparation, application support, bespoke support, profile building, English language support or other educational consulting services offered by AdvisersACE.

    •    Bespoke Support: personalised help tailored to your specific circumstances, including document review, feedback, planning, interview practice, personal statement advice etc.

    •    Pricing Policy: terms around fees, payment, refunds etc.

 

2. Scope of Services

    •    We offer bespoke support to help with university application processes, personal statements, career development, CV and resume revamp, interview prepareation, and English language support for exams and professional development.

    •    We do NOT guarantee jobs or admission to any institution, scholarship, or program. Admission decisions are made by universities and depend on many factors outside our control (for example: academic record, competition, reference letters, regulatory criteria, university policy, external assessments etc.).

    •    We process all applications in good faith and aim to provide support that gives you the best possible chance, but outcomes cannot be assured.

 

3. Pricing & Payment Terms

    •    Our fees for each service will be clearly communicated before you sign up / agree to pay. You will receive a proposal / quote or be shown pricing on the site.

    •    Payments must be made via the accepted methods (e.g. bank transfer, credit card, [other methods you accept]) according to the schedule agreed.

    •    If installments are agreed, failure to pay on time may lead to suspension of services until payment is made in full.

    •    Refunds / Cancellation Policy:

    1.    If you cancel before we have begun any work, you may be eligible for a full refund (minus any transaction / bank fees).

    2.    If we have already begun work (drafting documents, reviews, or other core parts of service), only part refunds may be possible, depending on how much work is done.

    3.    No refunds for portions of service already delivered.

    4.    Refunds (if applicable) will be processed within 15 business days after approved cancellation, after deducting any applicable fees or costs incurred.

    •    Price Changes: We reserve the right to change our fees for future clients; fee quotes given to you will be honored as per our agreement with you, unless otherwise agreed.

 

4. Use of AI / Originality

    •    All documents, feedback, personal statements etc. will be crafted by our human advisers. We do not outsource to AI or use AI to draft your materials.

    •    However, it may happen that some phrasing or style resembles what is commonly generated by AI tools, given current trends and patterns in writing (“masking algorithm”). This is not because we used AI, but because human writing in this area may resemble standard phrasing.

    •    You (the Client) are responsible for ensuring all input you give us is truthful and accurate; also, that any documents (references, transcripts, etc.) provided to us are authentic.

 

5. Client Responsibilities & Information

    •    You must provide us with accurate, up‑to‑date information (academic transcripts, CV, reference letters, etc.) in a timely manner.

    •    You must respond when requested, attend scheduled meetings / calls, submit materials (e.g. drafts) when due.

    •    We are not responsible for delays or negative outcomes caused by your late provision of documents or inaccurate information.

 

6. Intellectual Property

    •    You retain copyright over any materials you supply (e.g. your transcripts, reference letters, etc.).

    •    We retain copyright over our proprietary materials: templates, advice documents, feedback, etc. We grant you a non‑exclusive license to use these materials solely for your application process.

    •    You may not distribute, publish or otherwise share our proprietary materials for commercial purposes without our express written permission.

 

7. Confidentiality & Data Protection

·  All information you provide is treated as strictly confidential.

·  We do not share your data with third parties unless required to deliver the service or by law.

·  Your personal details, academic records, and communication will never be published or used for marketing without your consent.

·  While all testimonials and success stories published on our website or social channels are authentic, client names and certain details may be changed to protect privacy and maintain confidentiality.

·  By using our services, you consent to our collection and storage of your data solely for service delivery, internal record-keeping, and performance review.

·  For more details, please refer to our [Privacy Policy].

 

8. Disclaimers & Limitation of Liability

    •    Our Services are provided “as is” and “as available”. We make no warranties, express or implied, regarding the success of your application, offers, interview outcomes, or scholarship awards.

    •    To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, punitive damages or losses (including loss of opportunity, emotional distress, or similar) arising out of or related to our Services.

    •    Our liability (if any) will be limited to the amount you paid us for the particular service in question.

 

9. Cancellation & Termination of Services

    •    Either party may terminate the service agreement in writing under certain conditions (e.g., by you if you're dissatisfied, or by us if you fail to meet obligations such as payment or timely provision of documents).

    •    Upon termination, fees for work already completed will remain payable; we may also require compensation for work in progress, depending on what was agreed.

 

10. Pricing Policy (Detailed)

    •    Transparency: All prices will be clearly listed or communicated in proposals. There will be no hidden fees unless explicitly agreed.

    •    Additional Costs: If extra services are requested beyond what was agreed (e.g., extra universities, extra document review rounds, rush services), we will quote additional fees beforehand.

    •    Discounts / Special Offers: Any promotional discounts offered apply only under the terms stated at the time of promotion.

    •    Refunds: as above, depending on how far into the service we have progressed.

 

11. Changes to These Terms

    •    We may update these Terms at any time. When we do, the Last Updated date at the top will change.

    •    Continued use of our website/services after changes are posted means you accept the new Terms.

 

12. Governing Law & Dispute Resolution

Since AdvisersACE serves clients globally, we comply with relevant international business and data protection standards. However:

    •    If you are a UK-based client, these Terms are governed by the laws of England & Wales, and any disputes will be subject to UK courts.

    •    If you are based in Switzerland or the EU, local consumer protections may also apply, and disputes may be resolved under Swiss law.

In all cases, we strive to resolve issues amicably and professionally.

 

13. Entire Agreement & Severability

    •    These Terms, along with any service agreement / quote / proposal given to you, constitute the entire agreement between you and ACE Advisers related to our Services.

    •    If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed or limited to the extent necessary, and the remainder of these Terms will continue in full force and effect.

 

14. Contact Information

    •    If you have any questions, complaints, or need further clarification about these Terms, you can contact us via:

Ace Advisers

Email: mailto:info@advisersace.com 

 

 

 

15. Visa and Immigration Disclaimer

ACE Advisers does not provide visa or immigration advice.

We do not advise on:

    •    Student visa eligibility or applications

    •    Immigration status or transitions

    •    Post-study work or visa compliance

For any such matters, you should contact the relevant government agency, your target university, or a licensed immigration adviser.