Privacy Policy
This policy explains what personal data ACE Advisers collects, why we collect it, who we share it with and what rights you have. It should be read alongside our Terms & Conditions and Cookie Policy.
Last updated: [DATE ON PUBLICATION]
Section 1
Who we are
ACE Advisers is the controller of the personal data described in this policy.
Legal entity name: [REGISTERED COMPANY NAME]
Registered address: [REGISTERED ADDRESS]
Company or registration number: [NUMBER]
Contact for data protection matters: info@advisersace.com
Representative or data protection officer: [NAME, OR STATE NOT APPOINTED]
Section 2
The data we collect
When you enquire or book a consultation
Your name, email address, country or timezone, and whatever you choose to tell us about your goals.
When you become a client
Contact and billing details, plus the information needed to deliver the service you have bought. For admissions work this may include academic transcripts, predicted or achieved grades, draft personal statements, reference letters and other application material. For English and exam work it may include placement assessment results, written work and progress reports.
Where the client is under 18
The name and contact details of a parent or guardian, alongside the information above relating to the child. [CONFIRM whether lessons are recorded, who can access recordings and how long they are kept.]
Payment data
Payments are handled by [PAYMENT PROVIDER]. We do not store full card details.
Technical data
Information collected automatically when you use the website, described in our Cookie Policy.
Section 3
Why we use it, and on what basis
Responding to enquiries
Legitimate interests, or steps toward entering a contract
Delivering the service you have bought
Performance of a contract
Taking payment and keeping accounting records
Contract, and legal obligation
Safeguarding of learners under 18
Legal obligation, and legitimate interests
Service emails such as booking confirmations
Performance of a contract
Internal record-keeping and performance review
Legitimate interests
Marketing email [CONFIRM IF SENT]
Consent, withdrawable at any time
Publishing a testimonial or outcome
Consent
Where we rely on legitimate interests we have considered your rights and concluded that ours do not override them. You can ask us for that assessment.
Section 4
Clients under 18
Where the client is a child, a parent or guardian must make the booking and agree to our Terms on the child's behalf. Our safeguarding policy applies and is available on request.
Lessons take place on a platform that allows a parent or guardian to join at any point
We do not contact a learner under 18 outside a booked lesson without a parent or guardian included
Progress reports are sent to the parent or guardian
Recordings, where made, are kept for [PERIOD] and accessible only to [WHO]
The rights set out in Section 8 are normally exercised by the parent or guardian on the child's behalf.
Section 5
Who we share it with
Consistent with our Terms, we do not share your data with third parties except where it is required to deliver the service or where we are required to by law. We do not sell personal data.
[WEBSITE AND BOOKING PLATFORM] for the website, booking system and forms
[PAYMENT PROVIDER] for payments
[VIDEO PLATFORM] for online lessons and consultations
[EMAIL PROVIDER] for correspondence
Advisers and teachers engaged by ACE Advisers, on a need-to-know basis
Our professional advisers, and authorities where legally required
Section 6
Where your data is processed
We serve clients in Switzerland, the United Kingdom and India, and our providers may process data outside your own country. Where that happens we rely on [TRANSFER MECHANISM].
Section 7
How long we keep it
Enquiries that do not become clients
[e.g. 12 months]
Client records and application material
[e.g. 3 years from completion]
Accounting and tax records
[STATUTORY PERIOD]
Lesson recordings involving a minor
[SHORTEST WORKABLE PERIOD]
Testimonial and outcome consents
For as long as the item remains published
Section 8
Your rights
Depending on where you are, you may have the right to access the data we hold about you, correct it, have it deleted, restrict or object to our use of it, receive a portable copy, and withdraw consent where consent is the basis we rely on.
To exercise any of these, email info@advisersace.com. We will respond within [STATUTORY PERIOD].
Section 9
Testimonials and published outcomes
Your personal details, academic records and communication will never be published or used for marketing without your consent.
Testimonials and success stories published on our website or social channels are authentic. Client names and certain details may be changed to protect privacy and maintain confidentiality. Where we publish an outcome, such as a grade improvement or an offer, it appears in outline only.
You can ask us to remove a testimonial or outcome relating to you at any time.
Section 10
Complaints
If you are unhappy with how we have handled your data, contact us first at info@advisersace.com. You can also complain to the regulator in your jurisdiction:
United Kingdom: the Information Commissioner's Office
Switzerland: the Federal Data Protection and Information Commissioner
India: [CONFIRM CURRENT AUTHORITY]
Section 11
Changes to this policy
We may update this policy. When we do, the date at the top of this page will change.